Technical Support Engineer – Oversea Team, Lifts & Escalators (REF: AIN/STE)

  • Hong Kong

Will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. Responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
  • Responsible for quality control, testing and commissioning, maintenance services for new and existing project for oversea client on lifts and escalators projects.
  • Provide after sales support and cooperate with factory in China for the spare parts identification.
  • Handle client issues on lifts and escalators through online consultation and overseas onsite technical support if necessary.
  • Prepare test certificate and rectification reporting.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Work location: either HK or UK subject to candidate’s location



  • Degree or above in Engineering discipline.
  • 5 years or above working experience in maintenance and technical support of lift and escalator industry.
  • Good command of spoken and written English, Mandarin, and Cantonese.
  • Strong communication and problem-solving skills, able to work independently.



  • Year-End Bonus
  • Performance Bonus
  • Business Travel Allowance
  • Training Allowance
  • Medical Insurance
  • Life Insurance


Application Procedure:

We offer a good environment to grow your career. If our requirements meet your career inspiration, please apply with full resume stating relevant job reference, present and expected salary and availability to:

Mail: The Human Resources Department, 13/F, Island Place Tower, No. 510 King’s Road, North Point, Hong Kong
Fax: 2911 4208

Personal data collected will be treated in strict confidence and used for recruitment related purposes only. Applicants not invited for interview within 8 weeks of applying may consider their applications unsuccessful. Unsuccessful applications will be destroyed after 6 months.